Last month, your team here at your Chicagoland VW dealership, Jennings
Volkswagen, was pleased to learn that VW Credit, Inc (VCI) was named the
highest ranked mass-market finance provider in the 2014 J.D. Power Consumer
Financing Satisfaction Study. VW Credit is the captive finance arm of
Volkswagen of America, Inc.(VWoA). Keep reading to learn more!
The J.D. Power Consumer Financing Satisfaction Study
measures and evaluates the satisfaction among consumers who have financed or
leased a vehicle indirectly through a dealership or directly through an auto
finance provider. Four key factors are considered: on-boarding process, billing
and payment process, the website, and phone contact between consumers and
providers. J.D. Power conducts the study in two vehicle segments: mass-market
and luxury. The satisfaction of consumers is measured on a 1,000-point scale
and is based on responses from over 25,000 new and used vehicle purchasers or
lessees and responses were gathered between July and September 2014. .
Christian Dahlheim, President and CEO, VW Credit, Inc.,
stated how VWoA is thrilled with honor:
We have worked to improve our processes based on consumer
feedback and we will continue to listen to our customers and work diligently to
provide the best experience possible. Both brands saw an increase in their
ranking and we’d like to thank our team and our dealers for providing a great financing
experience to our customers. We are proud of these results; it tells us we are
already doing something right in the eyes of our customers.
To find out more about the great VW financing options
that your local Volkswagen dealership offers, stop on in to your local VW
dealers to speak to a member of our team today!
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